Monday, January 21, 2013

The Difference Between Engagement and Satisfaction

Employee Engagement doesn't equal Satisfaction

Engaged people are happier and happier people produce 40%+ more revenue than disengaged employees. (Hay Group)

In today's rapid-fire environment, it seems really hard to help employees get a clear understanding of what is expected of them in their jobs.  As soon as one group learns the "new" thing, another new thing is right around the corner ready to pounce on their old ideas.  Change creates discomfort because people love predictability, but the market drivers are moving faster than ever before.

Do employees embrace the values, vision and mission of the organization, even while change is coming? 


The employees that are positively connected within the organization both through their supervisor/leadership and others in the organization are the ones that lead the change because of their passion for the job.  They know that their work makes a difference in the organization; and therefore this group is able to see a future for themselves in the organization.

Sounds like everyone is holding hands and singing...right?  But the other 80% of employees may not feel the same way. One thing is sure, if employees are not engaged there will be dissatisfaction between what you want and what you've got! 


http://www.sequent.biz/UserUploads/Consulting%20Services/EE-Engagement_Assessment_SS_05-16-10.pdf